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Money Back Guarantee

We want you to be completely satisfied.

To ensure your satisfaction, Pool Cues Express offers a 100% Money Back Return Policy for 60 days From The Date Of Purchase. 

If, for any reason, you are dissatisfied with your purchase from Pool Cues Express you may return the item(s) in NEW, UNUSED, AND IN THE ORIGINAL PACKAGING for 60 days.  To initiate the return process, complete and email the Contact Us form with your request.  We will process your request and issue you a Return Authorization Number.

For your protection, please be sure to send back the item in the original shipping container and insure the product for the full value in case of damage during the return process.  Any damages incurred during the return are the responsibility of the customer.

Shipping and insurance charges for the return of the item(s) is the responsibility of the customer.

Original shipping charges are non-refundable.  If an order was shipped under the terms of our FREE SHIPPING policy, the actual shipping charges that were incurred will be subtracted from the refunded amount.

We will credit you with the form of payment you submitted to us or with a Pool Cues Express Gift Card if you prefer.  Please note that if a refund is requested, even though we will credit your card the day the item is returned to us, it sometimes takes up to 3 - 5 days for the credit to show up at your bank.