Questions? 519-739-1822

Privacy Notice

At Pool Cues Express we know it is important to protect your personal information.  When you are shopping with us, we want to make every customer experience safe and secure.  To achieve this goal, we have developed this Privacy Policy to outline our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our website and all other channels where we may collect and use your personal information.

We may collect personal information from you.  Personal information is information that can identify an individual such as: your name, postal address, telephone number, and email address.  We may collect information about your personal preferences such as:  product wish lists, language preferences, and marketing consent.  We may collect information regarding your transaction information such as:  products purchased, method of payment, credit or debit card numbers, and the amount paid.

We may collect non-personal information that does not identify you as an individual such as:  the type of browser you use, or the referring URL.

You may choose not to provide us with your personal information.  However, if you make this choice, we may not be able to provide you with the product, service, or information that you request.

Pool Cues Express may use your personal information for a number of different purposes, such as:

    -  to fulfill your specific request for products, services, or information;
    -  to provide customer support to assist you with your questions or concerns;
    -  to conduct surveys in order to improve our customer service;
    -  to enhance your online shopping experience;
    -  to detect and protect against fraud and error;
    -  to track and analyze your purchases and preferences to better understand your product needs and eligibility;
    -  to tailor our online content based on your preferences;
    -  if you ask us, to offer and promote additional products and services we offer; and
    -  for any other purposes as described in this Privacy Policy.

Pool Cues Express will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law.  When you choose to provide us with your personal information, you consent to the use of your information as outlined in this Privacy Policy and in other ways that may be identified at the time of collection.

You may be asked to give your express consent.  This may be done by checking a box to indicate your consent to receive certain marketing communications or to indicate your acceptance of the use and disclosure terms presented on a form.

You may provide your consent implicitly when we can reasonably conclude that you have given consent by some action that you have taken or by an action that you have decided not to take.  This generally occurs when the purpose of the use of your personal information would be reasonably apparent to you.

You may notify us that you wish to withdraw or change your consent concerning our use and disclosure of your personal information.  We will accommodate your request subject to legal and contractual restrictions related to your transactions.

If you have subscribed to one of our email lists or newsletters, we will always provide you with the option to unsubscribe.  We will include a link or other method to unsubscribe or decline further contact.

When you purchase a product or service, you will need to provide us with contact and payment information, such as your address and credit card information, so that we can complete your transaction.  If we wish to use this information to sent your promotional information, we will ask for your express consent.

To enable us to offer a Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud.

After you make a purchase, we may contact you to ensure that you are completely satisfied with your purchase or the delivery of your purchase.  We may use the contact information collected online to conduct surveys and other customer research.  This is voluntary, and you may decline to participate.

You may browse our website anonymously.  To purchase products or services, or to use certain special features or functions which may be available, you may be asked to provide personal information, such as your name, postal address, email address, telephone number, and credit card or debit card information.  This information will be used to create your account, contact and correspond with you about your order, respond to your inquires, and to monitor features of our website that you may choose to use.

We may offer newsletters and promotional communications.  If you choose to enroll, we will collect your contact information, such as your name and email address.  We will use this information to send your the communications you have requested.  You may unsubscribe at any time.  Our subscriber list is never sold or rented to other parties.

We may run contests or promotions.  If you wish to participate, you may be asked for contact information as well as additional optional survey information.  Personal information collected from contest entries will be used only for that contest and to contact you if you win.  We may also analyze contest survey information in a way that does not identify individual participants.  All of our contests and promotions are subject to this Privacy Policy.  Rules will be available with each contest or promotion.

When visiting our website, you may choose to use the "Email a Friend" tool (if available) which allows you to inform a friend about products which interest you.  The information you provide will be sued to send a onetime only email to your friend, which will invite them to visit Pool Cues Express.  We will not use your friends personal information for any other purpose.  When using the "Email a Friend" tool, you are contacting your friend directly and as such you acknowledge that you are responsible for this contact and not Pool Cues Express.  When you provide us with personal information concerning your friend, you represent and warrant that you have obtained all necessary consents from that individual to allow us to use that personal information for the identified purpose.

Sometimes we will automatically collect certain information.  When using our website, we may collect the Internet Protocol (IP) address of your computer, the IP address of you Internet Service Provider, the date and time that you accessed our website, the internet address of the website from which you linked directly to our website, the operating system you are using, the sections of our website that you visit, the pages you read and the images you view, and the content you download from the website.  We use this information for system administration purposes and to improve our website.

The website uses "cookies", a technology that installs a small amount of information on a website user's computer to permit the website to recognize future visits using that computer.  Cookies enhance the convenience and ease of use of the website.  You may choose to decline cookies in your browser settings, but doing so may affect your use of our website and your ability to use certain features or engage in transactions through the website.

We may use web beacons or pixel tags to keep track of user demographics, traffic patterns, and website purchases.  We may compile reports and provide them to advertisers or other parties.  No information in these reports can be connected to an individual identity or contain any personal information of an individual user.  For our own purposes, we may link tracking information with voluntary provided personal information provided by you.  Once such a link is made, all of the linked information is regarded as personal information and will be used only in accordance with our Privacy Policy.

The Pool Cues Express website may contain links to other websites.  They are provided solely for your information and convenience.  When you follow one of these links, you are contacting another website which has no relationship to our website.  We have no responsibility, liability or control over these other websites.  We suggest that you read the privacy policy of an website you visit to learn how they collect and control your personal information.

Sometimes we may supplement information that you provide us with with information from other sources, such as information validating your address or other available information you may have provided us with.  This allows us to maintain the accuracy of the information we have and to provide you with better service.

Pool Cues Express will not sell or rent your personal information to any other party.  We may share some of your personal information within our corporate family and with a third party acting on our behalf as permitted or required by law.  Some of these situations may result in personal information we collected being stored or processed outside of Canada.  As a result, your personal information may be accessible to law enforcement and regulatory agencies in accordance with the laws of these jurisdictions.

We may use a third party to manage one or more aspects of our business such as the processing or handling of personal information.  When we use an outside company, we will ensure that your personal information is used in a manner which reflects our Privacy Policy.

We may share personal information with third parties to perform services on our behalf such as: processing credit or debit card payments, servicing products, verifying and validating information you have provided to us, delivering products, and providing customer support services.

We have taken precautions to prevent the fraudulent use of your personal information on our website.  We use industry standard authentication procedures to ensure the protection of your personal information while shopping online.

We may share personal information gathered on Pool Cues Express amongst our corporate parents, subsidiaries, affiliates, or divisions for internal use in accordance with our Privacy Policy and your expressed choices.

In the event that we receive a notice from a manufacturer of a product recall, we may provide you personal information, limited to your name, address, and telephone number to the manufacturer in order that they may contact you concerning the recall and supply you with any details of replacement or repair programs.  This will occur only for recalls that may impact your personal safety or impair the function of the product you purchased from us.

Any personal information you have provided us may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business assets.  If such a sale or transfer should occur, we will use reasonable efforts to try to ensure that the purchaser or transferee will use your personal information in accordance with our Privacy Policy.

Pool Cues Express may disclose your personal information as permitted or required by law.  For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to request such information.  If we have reason to believe that your personal information could be useful in the investigation of unlawful or improper activity, we may disclose this information to the appropriate law enforcement or investigative agency.

At Pool Cues Express, the security of your information is a high priority for us.  We will use appropriate measures and adopt current security standards to protect your personal information against unauthorized disclosure, access, and use.  We will store your electronic records in secure, limited access servers, use firewalls, and passwords.  We will ensure that our employees are trained to realize the importance of maintaining the security and confidentiality of your personal information.

Our website uses encryption technology to protect your personal information during data transport.  We use Secure Socket Layer to encrypt your ordering information.

When you create an online account on our website, you will need to select a personal password.  To ensure a high level of protection, your password should be at least six characters long and include a combination of both letters and numbers.  You are solely responsible for maintaining the secrecy of your password and account information.  Pool Cues Express will never send you an unsolicited communication asking for your password or to request that you update your account.  You should be aware of the potential for email fraud at all times and act accordingly.

You may check your personal information to verify, update, or correct it, and to have any incorrect information removed.  If you have created an account on our website, you may access it and change your personal information yourself.  You may also review any of the information that we have retained, review how we have used it, and to whom we have disclosed it, at any time by contacting us using the contact information below.  Subject to certain conditions and providing that we can verify your identity, you will be given reasonable access to your personal information.  You will be entitled to challenge the accuracy and completeness of the information and have amended where necessary.  You may also request that we change your preferences regarding how we use or disclose your personal information, or to advise us that you do not wish to receive any further communications from us.

Pool Cues Express will keep your personal information as long as we require it for legitimate business purposes and to meet any legal requirements.  We have retention standards that meet acceptable industry standards.  We will destroy your personal information when it is no longer required, or remove your personally identifiable information to make it anonymous.

We are responsible for all personal information under our control.  We are accountable for our compliance with all of the principles described in this Privacy Policy.  If you have any questions, concerns, or comments about the practices of our company, please contact us using the information below: 

Email:  Customer Service

Telephone:  519-739-1822

Mail:  Pool Cues Express

         1222 Lesperance Road

         Tecumseh, ON   N8N 1X5

We will respond in a timely manner, but no later than thirty days from the date of your inquiry.

Please keep in mind that email sent over the public internet is not secure.  If you send an email to us directly from your own email account, the contents will not be encrypted.  We recommend that you do not send personal information, such as credit card numbers, via your email account.  Pool Cues Express is not responsible for any transmission of personal information by you over the public internet.

If you no longer with to be contacted regarding promotions, contests, new products, and other information that we may wish to share from time to time, please follow the instructions on our website to unsubscribe from future contact.

Our Privacy Policy may change over time without notice to you.  We may add, change, or remove portions of the Privacy Policy to accommodate changes in our services, changes in technology, or legal developments.  You should review our Privacy Policy each time you submit personal information to us or use our services.  You agree to be bound by the current terms of our Privacy Policy.  Whenever we update our Privacy Policy, we will change our "Last Update" date to indicate when the changes were made.


Last Update:  11 December 2012